1. Introduction

Welcome to ConnectToPros.com. By accessing or using our platform, you agree to comply with these Terms and Conditions. If you disagree with any part, please discontinue use of our services.

2. Definitions

• Company: Connect To Pros Limited
• Website: www.connecttopros.com
• User: Any individual or business accessing the website
• Service Provider: Professionals, tradespeople, artisans, or businesses offering services
• Customer: Individuals or businesses seeking services
• Escrow System: Secure payment holding system until service completion

3. Account Registration

• Users must be at least 18 years old to register.
• Users agree to provide accurate and updated information.
• Service Providers must submit verification documents where applicable.
• Accounts may be suspended or terminated for false information or misuse.

4. Platform Usage

• Users can browse, contact, and engage with Service Providers.
• Providers can build profiles, showcase work, and define service areas.
• Secure messaging, reviews, and ratings are facilitated through the platform.
• Misuse, harassment, or fraudulent activity is prohibited.

5. Escrow & Payment Terms

• Payments may be held in escrow until services are completed.
• Funds are released upon customer approval or post-dispute resolution.
• Providers must fulfill services before receiving funds.
• Refunds follow the Refund Policy; payments are managed via third-party processors.

6. Reviews & Ratings

• Users can submit reviews, ratings, and media uploads based on service experiences.
• The Company reserves the right to verify or remove inappropriate reviews.

7. User Conduct & Restrictions

Users must not:

• Submit false or misleading information.
• Harass, abuse, or discriminate against others.
• Use automated bots to interact with the platform.
• Compromise platform security or share personal data without consent.

8. AI-Powered Matching & Chatbot

• AI recommendations are based on preferences, location, and service needs.
• Users can manage AI settings or opt out.
• The chatbot assists but does not replace direct customer support.

9. Data Privacy & Security

• Data is processed under GDPR and other relevant laws.
• User data is not sold to third parties.
• Privacy, marketing, and deletion settings are user-manageable.

10. Dispute Resolution

• Users should attempt direct resolution first.
• Disputes may be escalated through the platform’s resolution center if needed.
• Escrow funds may be withheld until disputes are resolved.

11. Termination & Account Suspension

• The Company may suspend or terminate accounts for violations.
• Users can request account deletion via contact@connecttopros.com.
• Refunds are not issued for terminated accounts due to violations.

12. Intellectual Property Rights

• The Company owns all proprietary website content.
• User-generated content grants the Company a non-exclusive license for use in marketing and promotions.

13. Limitation of Liability

• The Company is not liable for disputes, dissatisfaction, or damages resulting from service engagements.
• Users engage at their own risk and should perform due diligence.
• The Company only facilitates connections and does not guarantee service quality.

14. Modifications to Terms

• The Company may update these Terms and Conditions at any time.
• Users will be notified of significant changes and continued use implies acceptance.

15. Governing Law & Jurisdiction

These terms are governed by the laws of Jamaica, and any disputes shall be resolved in the courts of Jamaica.

16. Contact Information

For inquiries regarding these Terms and Conditions, please contact:

Email: contact@connecttopros.com

Website: www.ConnectToPros.com

By using ConnectToPros.com, you agree to abide by these Terms and Conditions.