1. Introduction

Welcome to ConnectToPros.com. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your data. This policy outlines your rights under the GDPR and other applicable laws.

2. Data We Collect

• Account Information: Name, email, phone number, and password.
• Professional Profiles: Certifications, portfolios, images, videos, and service details.
• User-Generated Content: Reviews, ratings, and media uploads.
• Location Data: Geolocation information to match users with nearby providers.
• Payment Information: Secured by third-party processors.
• Messaging Data: Secure communication between users and service providers.
• Marketing Preferences: User opt-ins for promotions and lead generation.
• AI-Powered Matching & Chatbot Interactions: Data used for automated recommendations.

3. How We Use Your Data

• Creating and managing user accounts.
• Professional profile management, including images and videos.
• Moderating and verifying reviews and ratings.
• Connecting users with service providers.
• Processing payments and escrow transactions.
• Facilitating messaging and customer support.
• Marketing and lead generation activities (with consent).
• Referral and loyalty program management.
• AI-powered service recommendations.
• Analyzing website usage to improve platform functionality.

4. Data Sharing & Security

• We do not sell your personal data.
• Data may be shared with service providers, third-party processors, marketing partners (with consent), analytics services, and legal authorities when required.

5. User Rights Under GDPR

• Access and portability of your personal data.
• Correction of inaccurate information.
• Deletion of your account and associated data.
• Objection to or restriction of data use.
• Withdrawal of consent for marketing and AI-driven decisions.

6. AI & Automated Decision-Making

• AI recommendations are based on service preferences and location.
• Users can view, customize, or opt out of AI-driven suggestions.

7. Escrow & Payment Security

Payments are securely held in escrow until service completion. Payment processors comply with PCI-DSS security standards.

8. Referral & Loyalty Program Data Use

• Referral earnings and rewards are tracked automatically.
• Users can view their rewards or opt out via account settings.

9. Marketing & Lead Generation Transparency

• Service providers may receive verified leads.
• Users can manage who contacts them, marketing visibility settings, and opt-out preferences.

10. Data Retention & Deletion

Data is retained as needed for platform functionality. Users may request data deletion by contacting contact@connecttopros.com.

11. Changes to This Policy

We may periodically update this Privacy Policy. Users will be notified of significant changes.

12. Contact Information

For privacy-related inquiries, please contact:

Email: contact@connecttopros.com

Website: www.ConnectToPros.com

By using ConnectToPros.com, you agree to this Privacy Policy.